Frequently asked questions
We offer two payment options:
- Monthly or yearly invoicing, tailored to your preferences.
- Convenient recurring payments for hassle-free billing.
Absolutely! Reach out to us via chat to schedule a personalized demo.
We understand that your brand's identity is more than just data points. That's why we conduct a thorough intake session to delve into your branding style, engagement strategy, target audience, and the unique atmosphere of your brand.
Together, we'll define the desired atmosphere and experience for your audience. Our team of music consultants then curates a sound that perfectly matches this vision. We often collaborate closely with clients to ensure the playlist reflects a diverse range of sounds and moods that capture your brand's unique musical identity.
We aim to connect with you within 1-3 working days of your initial payment.
Our goal is to deliver your initial playlist within two weeks of the intake session.
We carefully select a curator who specializes in the specific sounds and emotions that resonate with your brand.
Curators receive a detailed brief about your brand and the desired atmosphere for your venues. They then work closely with you to ensure your music repertoire remains consistently aligned with your brand's identity.
You can always reach out to your music curator directly via phone or email. Additionally, you can discuss music and songs through the application where your playlists are stored.
Your in-store music playlists are always curated by your personal curator. If you have a specific song request or want to make changes, feel free to ask your curator to assist you.
All of our subscription plans automatically renew for another 1 month or 1 year term unless you schedule a cancellation to not renew your contract.
If you don’t want to automatically renew, you need to schedule a cancellation of your subscription before the auto-renew date.
To schedule a cancellation of your subscription: send a you can cancel your subscription by sending an e-mail to office@white-flow.com.